Support
Contact us
VibeComputers is a small shop, and the chat on this site is how you reach us. The person who reads it is the person who builds the machines — there is no queue and no bot in front of it. We'll email you when we reply.
Chat with us — no order needed
Questions before you order, or anything that isn't about one order. You'll need a free account so we have somewhere to send the reply; if you're signed out, we'll take you through sign-in or sign-up and straight back to the chat.
If you already have an order
Every order has its own chat, and that is the best place for anything about a build in progress — the whole conversation sits next to the order. It stays available at every stage, including after an order is cancelled.
Ordered as a guest? Every email we sent about your order has the link to its page, and the chat is on that page.
Sending photos or video
Warranty claims need evidence: a dead-on-arrival machine needs photos or video of the fault, and shipping damage needs clear photos of the outer box, the inner packaging, and the machine itself — the carrier will not pay a damage claim without them.
Chat takes text only. To send photos or video, upload them to Google Photos, iCloud, Dropbox or similar and paste a share link into the chat. The clock on a claim starts when you first tell us in the chat — send the note straight away and the link as soon as you have the photos.
Reporting deadlines are in the Warranty Policy: 48 hours for dead-on-arrival, 5 business days for transit damage.
Before you write
These answer most questions on their own, and they are the terms your order is actually governed by:
- Terms of Service — pricing, cancellation, refunds, shipping commitments
- Warranty Policy — coverage, claim deadlines, what to send us
- Privacy Policy — what we hold and why